Frequently
Asked
Question
You can find all of your answers from our lovely DouDou!
About Snacks
All products are handmade by Dousnack’s team. Made with carefully picked fresh ingredients and without any preservation.
We gently air-dry our snacks to protect the great nutrients from raw meats, vegetables and fruits.
- Our snacks is suitable for Pawpy/Meow that above 3 months.
- Pawpy/Meow with swallowing habits are not suitable for our snacks
Unlike human treats, our snacks provides rich vitamins and nutrients. It fills the your pet’s stomach, make them feel satisfied, and ultimately benefit their health and well-being– nice!
Our snacks are suitable for cats too. However, please breaks it into adequate size before giving it to your baby cat.
About Storage
Snacks are best consume within 30 days after opened. You can find the production date at the back of the packaging.
Malaysia is a humid place that makes snacks become damp easily. After unpacking, we recommended that the snacks to be placed in sealed bag and store in a cool dry place.
*Putting snacks in the refrigerator can extend the shelf life of snacks.
About Your Order
We offer flat rates delivery charges according to destination of your order.
Free Shipping:
- Purchase over RM99 (West Malaysia)
- Purchase over RM139 (East Malaysia)
Orders will be shipped within 3-5 working days , except for Sunday and Public Holidays.
Check out the Shipping Policy for more information!
You can purchase products and make payments through our website. We accept the following payment methods for purchases made on our Site：
· Direct Bank Transfer
· Online Banking (FPX)
